""""The simple explanation for Barnes & Noble's decline is the Internet, which spawned Amazon.com, e-readers and digital books. But that didn't have to be the end for B&N, which had a dominant market position and should have out-Amazoned Amazon, leveraging its brand and innovating when it began marketing and selling books online.
I know exactly when B&N lost me as a customer. Some years ago, to compete with Amazon, B&N began offering free same-day delivery in Manhattan if you placed your order over the Internet by 11 a.m. I did so several times—and not once did the books arrive when promised. Everything I have ordered from Amazon has arrived on time or earlier. Then came Amazon's game-changing Kindle, and instant delivery. Nothing I've read about B&N's belated rival Nook has tempted me to try it.
My hunch is that B&N never really embraced the Internet or e-books, tied as it was to the old-fashioned world of physical books and stores. As B&N focused on managing decline, a much more nimble Amazon could concentrate exclusively on the new world it was forming. B&N needed to destroy its business model to prevail. Now it is probably too late. There is a lesson for all businesses here.""""
The WSJ dweeb's only partially correct. B & N's near-death was not due only to the Net, Amazon/Kindle, or Stevie McJobs'
The rise of Amazon and the availability of cheap online texts (and the Net's archives) put a big dent in B & N's sales. Given B & N's mega book-warehouses and big staffs, they can't afford the rent with only a slight reduction in sales (and also factor in increasing lease costs).
B & N was a poorly managed enterprise from the start--and thanks to piss-poor management, B & N employees (former employees) now will pay the price by losing their meager McJobs. Consumers who enjoyed the relatively low prices and the convenience of the book warehouses also will suffer. Soon another giant empty storefront with smashed in windows and gangsta tags will appear in a city or town near you. Maybe turn 'em into roller derby camps for the unemployed.